Refund

Refund Policy

At KGS Shop, customer satisfaction is our priority. If you experience any issue with your order, we are here to help.

 

1. Returns

We accept returns only if the product you received is damaged, defective, or incorrect. To request a return, please contact us within 3 days of receiving your order.

 

2. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed accordingly.

 

3. Exchange Policy

If you receive a damaged or wrong item, we will arrange an exchange or replacement for the correct product.

 

4. Non-Returnable Items

For hygiene and safety reasons, some cosmetic and beauty products cannot be returned or exchanged once opened or used.

 

5. Return Shipping

Customers may be responsible for return shipping costs unless the product received was damaged or incorrect.